Frequently asked questions                       

My Deaf Therapy is a fully online practice. All you need is an internet connection and a videophone or computer to connect with one of our licensed, ASL fluent therapists. Contact us here and we will get you started.

We converted to full-time telehealth out of necessity when COVID hit. Through meeting clients online we have been able to provide services to people who otherwise would never have received the care they needed. Telehealth is making mental health accessible to more and more deaf, hard of hearing, and deaf-aligned hearing folks across the country!

The convenience, privacy and reach of being remote has also proven popular for many in the deaf community. Their confidentiality obtains another layer of protection by meeting with their therapist online. Bumping into a friend or acquaintance in the waiting room is no longer a concern. Meeting from the comfort and privacy of your own home or workspace also leaves more time in the day for you. No more time lost traveling to and from the therapist’s office.

You can rest assured that your sessions are private. Our online sessions are through platforms that are HIPAA protected. This means that the sessions are encrypted in a way to maximize the security of your private sessions. 

We currently cover 42 states in the US! We hope to cover all 50 states very soon. States we do not yet cover and are pending include: New Mexico, New York, Louisiana, Iowa, North Dakota, South Dakota, Montana, and Rhode Island.

Why is this question important? Every state has its own laws that we must follow. Your therapist is legally required to be licensed in the state where you are physically located at the time of services. 

Yes, we are in-network with most major insurance plans including Medicare. While we accept most plans, if we are out-of-network, we may be able to set up a Single Case Agreement (SCA) for you. Please see the section on SCAs below.

Please feel free to contact us to learn more about whether or not we can use your insurance to cover your sessions. We will assist you with learning all you need to know about your insurance’s coverage for therapy sessions.

Some insurance policies have what is called a deductible. This means that you have to pay a certain amount for healthcare costs before your insurance company starts to pay. The amount of your deductible, if any, is based on the policy you have selected with your insurance company. We are happy to help with finding out if you owe a deductible, copay, or coinsurance before sessions start. Please feel free to complete the contact us form for assistance with understanding your insurance coverage. 

For those with out-of-network plans, please check with us to see if you qualify for a Single Case Agreement (see section below). We may be able to help you get covered for visits.

If your insurance will not authorize a Single Case Agreement, then you will pay directly for your sessions using your insurance company’s out-of-network benefits. Often, your insurance company will reimburse you for some of the costs of your visit. As a courtesy and for your convenience, we electronically send your out-of-network claims to your insurance company. We strongly advise you consult with your insurance carrier in advance of sessions so you are well-informed of the specifics of your coverage. 

If your insurance is out-of-network with us we can request a Single Case Agreement (SCA) with them. They will often comply based on your need for an ASL fluent clinician and preference to not use an interpreter. We are usually successful with insurance companies providing a SCA for our clients. When your SCA is set up, your policy will cover sessions according to your in-network benefits plan.

Absolutely. Confidentiality is often a real concern when you are a part of a small, interconnected community. Even when services are provided nationwide, our clients from coast-to-coast are rather familiar with deaf people from all over the country, including internationally like Canada. So while we may be a relatively small population in numbers across the nation, we are widely connected. Our therapists are well aware of the close ties in the deaf community and are committed to protecting your confidentiality and privacy as the laws of the states require and allow. 

Of course. 

We recognize the unique need of some hearing clients seeking a clinician with background knowledge and expertise in Deaf culture and the deaf community. More than ninety percent of deaf people have hearing parents and most deaf people have hearing children. So, of course we need to consider the hearing members involved in the deaf community, even if they are considered by some to be on the outskirts of that boundary. 

We often see Kids of Deaf Adults (KODAS) for therapy sessions while incorporating family work as a part of the overall treatment program. 

Children of Deaf Adults (CODAS) also appreciate having a therapist who has this specialty skill as a critical part of the expertise they need in a clinician.